Shipping & Returns

 

If you have any questions relating to your order please contact us on 024 7632 5205 or Info@raw-menu.com.

Delivery Charges within the UK*:

We do not make any profit from postage and packaging. As we are able to make postal savings we will pass this directly onto you our valued customers.

  

 

STANDARD UK* SHIPPING COST GUIDE

 

WEIGHT KG

COST

FROM

TO

UK*

6

12

£5.95

13

24

£8.95

25

35

£10.95

 

STANDARD SHIPPING HIGHLANDS & ISLANDS* COST GUIDE

 

WEIGHT KG

COST

FROM

TO

HIGHLANDS & ISLANDS

6

24

£15.50

25

36

£31.00

THE FOLLOWING POSTCODES ONLY*

AB36* - AB38*, AB55*, AB56*, HS1* - HS9*, IV*, KW0* - KW14*, PH19* - PH29*, PH32*, PH33*,PH45* - PH48*, KW15* - KW17*, ZE*

 

STANDARD SHIPPING NORTHERN IRELAND, ISLES OF SCILLY & ISLE OF MAN* COST GUIDE

 

WEIGHT KG

COST

FROM

TO

NI, IOS, IOM

6

24

£18.50

25

36

£37.00

THE FOLLOWING POSTCODES ONLY*

BT*, TR21* - TR25*, ALL IM POSTCODES

 

PLEASE CONTACT US TO DISCUSS LARGER ORDERS

 


 

*Excludes Ireland, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands (Delivery dates will take longer for none mainland UK orders this can be between 2 and 4 days please contact our support team for more information).

Delivery Options

Our standard delivery rates are listed in the table above with our other delivery prices available on selection at checkout. Should you wish to discuss alternative options, then please contact us.

When Will My Order Arrive?

All orders placed Monday to Thursday and received before 12:00 noon (excludes UK bank holidays) will be processed the same day and dispatched for next day delivery, although this could be subject to availability of the product and/or any special requirements or any other special requirement specified by you.

Any orders received after 12 noon or on a Friday or UK bank holiday will generally be processed the following working day and dispatched within 24 hours (subject to availability of the product and/or any special requirements or any other special requirement specified by you.

Standard delivery time is 24 hours but there are some exceptions for outlying areas of up to 2 days from the dispatch date, unless otherwise stated.

Minimum Order Quantity

The minimum order weight is 6kg this is the minimum amount that we can guarantee to remain frozen during transit.

How much can I fit in a box?

We can fit 12kg of product per box.

Simply cannot wait for your order?


We have a number of stockists in the UK please contact us to find a supplier near you.

Out of Stock Products

There may be an occasion that an item on your order is out of stock, if this occurs we will contact you to either arrange a suitable delivery date or advise you that your shipment will be split (subject to the 6 kg minimum order).

Packaging

Raw Menu are committed to helping our environment which is why we source all of our materials from reputable local suppliers reducing our carbon foot print and helping the planet, we also encourage customers to recycle our packaging.

Our high density polystyrene (EPS) lined boxes keep you’re purchased frozen food for as long as possible. The packaging was extensively tested during the summer months and the contents were kept frozen for up to 4 days. They are environmentally friendly and fully recyclable, they do not contain any CFC or HCHC gases that are harmful to the ozone layer.

Our cardboard boxes can be easily recycled or reused.